General Conditions of Sale and Use

These general conditions of sale and use govern all sales made by Rosa Bijoux via its website rosa-bijoux.com. By accessing our site and using our services, you agree to the conditions described below. Please read them carefully.

1. Acceptance of the general conditions of sale and use

By using our site and placing an order with Rosa Bijoux, you agree to be bound by these general conditions of sale and use, as well as all policies and terms mentioned here or accessible by hyperlink. If you do not agree to all the terms of this agreement, you may not access the Website or use our services.

2. Use of the site

You agree to use our site only for legal purposes and in accordance with these general conditions of sale and use. You agree not to use our site for activities that are illicit or prohibited by law.

3. Intellectual property

All content on our site, including but not limited to text, graphics, logos, images, audio clips, videos, data, software and source code, is the exclusive property of by Rosa Bijoux. You agree to respect all intellectual property rights relating to our site and not to reproduce, copy, distribute, transmit, display, sell, license or exploit in any way such content without our prior authorization.

4. Products

The items subject to these general conditions are those presented on our online store, rosa-bijoux.com, and are clearly identified as being marketed and shipped by Rosa Bijoux. Their availability is subject to current stocks. Each product is described and illustrated with the greatest precision in order to best reflect its characteristics. Products purchased in France can nevertheless be produced outside France and the European Union.

5. Order

The Customer of the site must be a consumer, an adult natural person and legally capable. To place an order, you will need to complete the order form available on our site. The sale will be considered final after sending the order confirmation by email and collection of the full price.

Any order constitutes acceptance of the prices and description of the products available for sale. Any dispute on this point will take place within the framework of a possible exchange and the guarantees below.

In certain cases, including non-payment, incorrect address or other problem with the customer's account, Rosa Bijoux reserves the right to block the order until the problem is resolved.

For any questions relating to the tracking of an order, you can contact us by email: contact@rosa-bijoux.com .

6. Payment method

Placing an order on our online store implies a payment commitment on the part of the customer. Therefore, to finalize their order, the customer must make full payment on the same day of the order, using the credit card payment method. By making the payment, the customer guarantees Rosa Bijoux that he has the necessary authorizations to use this payment method.

However, Rosa Bijoux reserves the right to suspend any order and delivery management in the event of refusal of authorization for payment by credit card by officially accredited organizations, or in the event of non-payment.

7. Price

Rosa Bijoux reserves the right to modify its prices at any time, while committing to apply the prices in force indicated at the time of the order, subject to their availability on that date. The prices displayed include the VAT applicable at the time of the order, and any variation in the VAT rate will be automatically reflected in the price of the products. Likewise, any change in taxes or contributions may also influence the selling price of the products. Thus, the customer can be assured that the prices charged always reflect market conditions at the time of their purchase.

8. Delivery and refund policy

We make it a point of honor to ensure the availability and delivery of our products as quickly as possible. Shipments are generally made upon receipt of the order, except in exceptional circumstances or temporary closure of our online store, of which we will clearly inform on our homepage.

Shipping times begin from the date of registration of the order indicated on the order confirmation email. However, in certain cases, this period may extend up to 30 working days after completion of the order (conclusion of the contract). If, for any reason, we are unable to meet this deadline, we invite you to contact us to agree on a reasonable additional period.

If this additional deadline is not respected, you have the right to terminate the contract. You can inform us of your decision by registered letter with acknowledgment of receipt after exchange by email, contact@rosa-bijoux.com . In this case, we undertake to reimburse you in full within 14 days following receipt of your notification of termination of the contract.

If an ordered product is unavailable, we will inform you as soon as possible. You will then have the choice between canceling your order and requesting a full refund within 14 days of payment being made, or opting for an exchange of products.

10. Delivery Terms

The delivery of our products is carried out according to the terms and deadlines mentioned when you order. We ship your purchases to the address you specified during the ordering process. It is your responsibility to verify the accuracy of the information provided. Any package returned due to an incorrect or incomplete address will be reshipped at your expense.

If you are absent during delivery, a notice will be left in your mailbox, allowing you to collect your package according to the instructions provided. Please check the condition of the packaging upon receipt. If it is damaged, please notify us immediately.

For products requiring a return, please contact our customer service within 14 days of receipt. Complaints made outside this deadline cannot be taken into account. Returns will only be accepted for products in their original condition.

For any complaint concerning a delivery error or non-conformity of the products compared to the instructions in the order, the customer has a period of 14 days following receipt of his order to formulate his request to Rosa Bijoux.

Complaints can be sent by e-mail to the following address: contact@rosa-bijoux.com .

It is imperative that any complaint is made within the time limits and according to the terms defined above. Any complaint made outside of these conditions cannot be taken into account and will release Rosa Bijoux from any liability towards the customer.

Upon receipt of the complaint, Rosa Bijoux will assign an exchange number for the product(s) concerned, which it will communicate by e-mail to the customer. Any product exchange can only take place after this number has been assigned. In the event of a delivery or exchange error, any product to be exchanged or refunded must be returned to Rosa Bijoux in its entirety and in its original packaging.

11. Application of the Right of Revocation

In accordance with the provisions of Article L. 221-18 et seq. of the Consumer Code, the customer has a period of 14 days from receipt of his order to return any unsatisfactory item and request an exchange or replacement. refund, without additional costs, except return shipping costs.

Returns must be made in their original and complete condition, including packaging, accessories and instructions, allowing their resale as new, and must be accompanied by the purchase invoice.

It is important to note that damaged, soiled or incomplete products will not be returned. In addition, certain products such as earrings and piercings cannot be returned or exchanged for hygiene reasons, unless there is a defect.

The right of revocation can be exercised by sending an email clearly expressing this decision to contact@rosa-bijoux.com , mentioning the order number. Any other means of declaring revocation is accepted, provided that it is clear and unequivocal.

If the right of revocation is exercised within the specified period, the price of the products purchased as well as the delivery costs will be refunded. However, return costs remain the responsibility of the customer.

The exchange or refund will be made within 14 days following receipt of the returned products by the customer, in accordance with the conditions set out above.

Exceptions: In accordance with article L. 221-28 of the Consumer Code, the right of revocation does not apply to contracts for the supply of goods made to the consumer's specifications or clearly personalized, nor to goods unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health.

12. Legal guarantees

Unless he is a legal entity or a natural person acting for purposes falling within the scope of his commercial, industrial, artisanal or liberal activity, the Customer benefits in any case from the legal guarantees on the basis of which he can act. Rosa Bijoux is thus liable for lack of conformity and hidden defects under the conditions provided respectively by articles L 217-4 et seq. of the Consumer Code and 1641 et seq. of the Civil Code.

Article L 217-4 of the Consumer Code: The seller is required to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for defects in conformity resulting from the packaging, assembly instructions or installation when this has been his responsibility by the contract or has been carried out under his responsibility.

Article L 217-5 of the Consumer Code: To comply with the contract, the good must: 1° Be suitable for the use usually expected of a similar good and, where applicable: – correspond to the description given by the seller and possess the qualities that the latter presented to the buyer in the form of a sample or model; – present the qualities that a buyer can legitimately expect having regard to the public declarations made by the seller, by the producer or by his representative, in particular in advertising or labeling; 2° Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.

Article L 217-7 of the Consumer Code: Defects of conformity which appear within twenty-four months from delivery of the good are presumed to exist at the time of delivery, unless proven otherwise. For goods sold second-hand, this period is set at six months. The seller can combat this presumption if it is not compatible with the nature of the goods or the alleged lack of conformity.

Article L 217-9 of the Consumer Code: In the event of a lack of conformity, the buyer chooses between repair and replacement of the good. However, the seller may not proceed according to the buyer's choice if this choice results in a cost that is manifestly disproportionate with regard to the other method, taking into account the value of the goods or the importance of the defect. He is then required to proceed, unless impossible, according to the method not chosen by the buyer.

Article L 217-10 of the Consumer Code: If repair and replacement of the goods are impossible, the buyer can return the goods and have the price refunded or keep the goods and have part of the price refunded. The same option is open to him: 1° If the solution requested, proposed or agreed pursuant to article L. 217-9 cannot be implemented within one month following the buyer's complaint; 2° Or if this solution cannot be done without major inconvenience for him taking into account the nature of the property and the use he is seeking. However, the sale cannot be canceled if the lack of conformity is minor.

Article L 217-11 of the Consumer Code: The application of the provisions of articles L. 217-9 and L. 217-10 takes place at no cost to the buyer. These same provisions do not prevent the award of damages.

Article L 217-12 of the Consumer Code: Action resulting from lack of conformity is prescribed two years from delivery of the goods.

Article L 217-16 of the Consumer Code: When the buyer requests from the seller, during the course of the commercial guarantee which was granted to him during the acquisition or repair of movable property, a restoration covered by the warranty, any period of downtime of at least seven days is added to the remaining warranty period. This period runs from the buyer's request for intervention or the making available for repair of the goods in question, if this making available is subsequent to the request for intervention.

Article 1641 of the Civil Code: The seller is bound by the guarantee for hidden defects in the thing sold which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the buyer would not have it not acquired, or would have given only a lower price, if he had known them.

Article 1644 of the Civil Code: In the case of articles 1641 and 1643 , the buyer has the choice of returning the thing and having the price refunded, or keeping the thing and having part of the price refunded.

Article 1648, paragraph 1, of the Civil Code: Action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect.

When acting as a legal guarantee of conformity, the Customer:

• Benefits from a period of 2 years from the delivery of the property to take action;
• Can choose between repair or replacement of the good, subject to the cost conditions provided for by article L 217-9 of the Consumer Code;
• Is exempt from providing proof of the existence of the lack of conformity of the goods during the 24 months following delivery of the goods.

The legal guarantee of conformity applies independently of the commercial guarantee granted by Rosa Bijoux.

When acting under a legal guarantee for hidden defects, the customer can choose between canceling the sale or reducing the sale price in accordance with article 1644 of the Civil Code.